Sprint Business for Small Business

To stay competitive and grow, small businesses increasingly need many of the same communications capabilities large corporations use. But unlike big business, small businesses lack the in-house communications expertise to sort through the choices and realize the full potential of the services available to them. Small businesses want a communications provider that can offer simple, understandable communications solutions and the extra support they need to be successful.

Sprint Business Services gives small business easy access to the same business-building communications solutions big businesses use and shows them how to use these solutions to grow their business. Through a combination of flexible, global communications services, simplified rate structures, unique proactive customer support, effective management tools and other services, Sprint Business helps small businesses grow by letting them focus on important business details instead of their long-distance services.

Flexible, Global Communications Services

Sprint's voice, data and video solutions for small business are built upon Sprint's global digital network, and provide the critical communications links businesses need to be more competitive, both domestically and globally, in the fast-paced marketplace. With service domestically and to more than 100 countries, Sprint's network is one of the cornerstones of an expanding global market economy. Sprint continues to expand its global services through a growing number of strategic partnerships and alliances, such as the recent alliance with Deutsche Telekom and France Telecom, enabling seamless multinational connectivity through a global telecommunications network.

Sprint's 100-percent digital, fiber-optic backbone network assures the highest degree of quality, reliability and availability in the industry for all of Sprints voice, data and video services. Sprint Dial 1 long-distance voice service features unequaled "pin-drop" clarity. Sprint toll-free 800 Service is an easy, economical way for small businesses to expand into new markets without the expense of opening satellite offices. Sprint FONCARD^SM provides easy access to the Sprint network outside the office, with powerful, easy-to-use features to conduct business as usual from virtually anywhere in the world. Sprint's exclusive Voice FONCARD^® delivers unprecedented protection from calling card fraud and voice-activated speed dialing through voice-recognition technology.

Sprint Switched Digital Services (SDS) bring high-bandwidth digital solutions to small businesses. Even locations with very low volume usage to take advantage of Switched 56, ISDN BRI and ISDN PRI services for LAN internetworking, remote LAN access, videoconferencing and electronic imaging. SDS combines the speed of a private line with the pay-as-you-go, call-anywhere flexibility of ordinary phone service. But unlike ordinary phone lines, SDS is fully digital, resulting in error-free, high-speed connections in increments of 56 or 64 Kbps.

Once thought of as a business luxury employed by only the largest corporations, Sprint now makes videoconferencing accessible to small businesses. Through an exclusive arrangement with Sprint, small businesses can use videoconference facilities at more than 140 Kinko's branch offices to connect with virtually any other facility in the world -- up to seven locations at once.

Business Sense

Sprint Business Services designed Business Sense to be the simplest long-distance communications service in the industry. Business Sense is a turn-key package of voice, data and management services strategically chosen for each individual businesses specific needs in consultation with an account team from Sprint's Business Solutions Center.

Business Sense makes it simple to know what a call is costing and frees a company from constantly having to adjust how and when it does business to take advantage of complex rate structures. While many carriers offer flat-rate services, Sprint Business Sense takes it further than any other by offering flat-rate service for both voice and switched data services, inbound and outbound, domestically and internationally, billed in six-second increments instead of traditional one-minute increments.

With Business Sense, a business pays the same competitive rates for day and evening calls, any day of the week. Domestic rates vary only according to whether the call is within the state or state-to-state. Flat rates for international calls are based on the country called. Business Sense domestic and international flat rates include voice services such as Dial 1 service, toll-free 800 Service, FONCARD^SM, Voice FONCARD^® and cellular long-distance calling. Business Sense also provides flat rates for all switched data services, including Switched 56, ISDN BRI and ISDN PRI.

Making More Sense

Business Sense offers a wide range of productivity-enhancing management features such as accounting codes and call control, and Sprint backs up Business Sense with one of the best protection plans in the industry. Other programs, such as Sprint's Callers' Plus and Fridays are Free, provide Business Sense customers with additional ways not only to save money but build their businesses.

Special accounting codes can be assigned to employees, or select groups, to identify calls for better cost accounting and monitoring of communication expenses.

An easy-to-read invoice is tailored to meet each business' needs, including single monthly invoicing of all voice and switched data charges, each broken out and summarized separately.

Sprint's PC-based FONVIEW management software gives small businesses even greater control over their communications costs through its comprehensive billing analysis and bill-back capabilities.

The Business Sense Satisfaction Assurance Plan provides a 90-day introductory period to small businesses that choose a one- or two-year term plan. If during the first 90 days of the term plan a small business customer is not satisfied with the service, Sprint will work to correct the problem. If Sprint is unable to correct the problem, the service can be terminated without penalty.

Callers' Plus, the only frequent caller program in the industry, rewards small businesses with long-distance services, travel and business and personal merchandise. More than a promotion, Callers' Plus lets small businesses grow their business through a host of productivity enhancing activities, morale boosters and other cost-saving benefits. Sprint account teams work closely with small businesses to show them how they can use Callers' Plus to help them grow their businesses.

In a similar way, Sprint can show small businesses how best to use the productivity benefits of Fridays are Free to boost marketing programs, improve customer relations and grow their business in addition maximizing the cost savings they can realize.

Proactive Business Solutions

Sprint understands that if small business does more business, then so does Sprint. Sprint's exclusive, proactive Business Solutions Center was created to help small business grow through the appropriate use of communications technology by establishing and maintaining a close, long-term working relationship with each individual small business customer. In this way, Sprint gains a better understanding of small businesses' communications needs and small businesses gain a trusted communications partner.

The Business Solutions Center offers small businesses the big-business communications and business expertise they need to take advantage of modern technology. Account team professionals help tailor Sprint's communications services to fit each business' unique needs, and offer new and creative ways to leverage Sprint's offerings to make a business more effective and more competitive.

Sprint Business for Small Business

Small business communications needs are rapidly changing. According to a recent survey conducted by Sprint, small businesses expect their monthly charges for data communications will grow by more than 25 percent over the next five years, while charges for video will double. As new services like paging, enhanced fax service, wireless personal communications services and the Internet become a part of the daily routine for small businesses, Sprint Business -- with Business Sense -- will continue to offer simple, effective communications solutions.

# # #